Refund & Replacement Policy

At GiftsForYouStore, customer satisfaction is our top priority. If you experience any issues with your order, we are here to help.

✅ Eligible for Refund or Replacement (30-Day Guarantee)

We offer a full refund or free replacement if your order meets any of the following conditions:

• The item is damaged, defective, or faulty

• The received item is incorrect or does not match the product description

• The customization details are incorrect due to our error

• The item is missing parts or the package was lost during shipping

• The size or product received does not match your order

📩 Please contact us at service@kociy.com

 within 30 days of delivery, and include clear photos showing the issue.

In most approved cases, you will not be required to return the item.

❌ Non-Refundable / Non-Replaceable Situations

We are unable to offer refunds or replacements in the following cases:

• Requests submitted more than 30 days after delivery

• Errors caused by incorrect information provided by the customer
  (e.g. wrong size, wrong address, incorrect customization text)

• Damage caused by misuse, improper care, or normal wear and tear

• Items that have been used, washed, or intentionally damaged

• Requests based on personal preference or change of mind

• Items purchased during clearance or special promotions (unless defective)

🔄 How to Request a Refund or Replacement

To submit a request, please follow these steps:

1. Email us at 

   service@kociy.com

   
   Subject line:
   Order #XXXX – Refund or Replacement Request

2. Provide the following information:

   • Order number

   • Clear photos of the issue (product + packaging if possible)

   • Brief description of the problem

   • Whether you prefer a refund or replacement

3. Review & Resolution
   Our support team will review your request and respond within 1–2 business days.

💰 Refund Processing Time

Once your refund is approved, it will be issued to your original payment method:

• Credit/Debit Cards: up to 10 business days

• PayPal: usually 3–5 business days

Please note that processing times may vary depending on your bank or payment provider.

📝 Important Notes

• All refund or replacement requests must be submitted within 30 days of delivery

• Personalized and custom-made products are reviewed case by case

• We reserve the right to deny requests that do not meet the policy conditions

If you have any questions, feel free to contact us anytime at
📧 service@kociy.com